FAQ

Shipping

Orders for in stock items are shipped from our Los Angeles store or directly from the vendor within 2-3 days of being placed, unless otherwise noted. Atrio offers domestic shipping and is unable to fulfill online orders for international customers at this time. Please reach out if you are interested in international shipping. Standard and express shipping rate options are provided at checkout and calculated based on weight.

Delivery

Local LA Delivery
Local Deliver is available on select items for addresses within 75 miles of 90232 on pre-tax total order values over $1000+ - $200

Furniture Delivery
Furniture delivery for orders placed through our Atrio sales team will be applied at the time of sale.

For any questions about furniture pieces, please contact the Atrio team at hello@shopatrio.com

Returns

Please initiate your return request by emailing hello@shopatrio.com. All returns or exchanges must be received within 15 days of the original order and accompanied by the original invoice. We are unable to offer refunds for returned items and will issue a store credit once returned items are received. Returned merchandise must be in new condition, in its original packaging, and include the original packing slip. Customers are responsible for any return shipping costs incurred.

All custom furniture, vintage furniture, fine art, food and pantry, personal care/apothecary, and sale items are non-refundable and therefore considered final sale.

All sales through our storefront on 1stDibs are non-refundable and considered final sale. You may cancel your order within 24 hours at no charge in accordance with 1stDibs' cancelation policy.

How can I check the status of my order?

Order status can be checked by emailing the Atrio team at hello@shopatrio.com. If your order is already on its way, you can check your order status by checking your tracking number, which is included in your “Order Shipped” email.

Can I modify, add items, or cancel my order after it’s been placed?

To modify or cancel your order, please email hello@shopatrio.com including your order number and modifications/reason for cancellation with 24 hours of placing your order. Our team will assist in determining if the modification or cancelation request is possible.

If you’d like to add items to your order, please place a new order and let us know you’d like both orders to be shipped together by sending an email to hello@shopatrio.com. Please include both order numbers and we will do our best to ship all items together.

How fast will my order ship?

Orders usually ship within 2-3 business days. You will receive an email with tracking once your order ships.

Do you have a faster service available?

We offer “Express Shipping” at checkout on select items.

Can orders be shipped outside the US?

At this time, we’re unable to offer international shipping for online orders. Please reach out if you are interested in international shipping.

Do you offer in-store pickup?

Yes, we offer in-store pick up on select items. Please select “Pick Up” at checkout. Items are typically ready within 4 hours, excluding holidays, and you’ll receive an email when your item is ready for pickup. If you have questions about in-store pickup, contact us by phone 424-766-1633 or email hello@shopatrio.com.

Can I order vintage furniture on your website?

You can submit your inquiry on each product listing page or request more information by email at hello@shopatrio.com. Our pieces are also available on 1stDibs.

Do you offer local delivery?

Yes, we offer local delivery on orders over $1000 for a flat rate of $200. This service is available for addresses within a 75 mile radius of 90232. Delivery for orders of vintage furniture placed through our Atrio sales team will be applied at time of sale.

Do you offer gift cards?

Yes, we do. To purchase a gift card, visit our gift card page here. We also offer gift cards in custom amounts - To purchase a custom gift card amount, please email hello@shopatrio.com.

Do you offer trade discounts?

Yes, we offer a discount on eligible merchandise to our trade program members. For more information, please visit our trade page here.

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