
FAQ
Shipping
Orders for in stock items are shipped from our Los Angeles store or directly from the vendor within 2-3 days of being placed, unless otherwise noted. Atrio offers domestic shipping and is unable to fulfill online orders for international customers at this time. Please reach out if you are interested in international shipping. Standard and express shipping rate options are provided at checkout and calculated based on weight.
Delivery
Local LA Delivery
Local Deliver is available on select items for addresses within 75 miles of 90232 on pre-tax total order values over $1000+ - $200
Furniture Delivery
Furniture delivery for orders placed through our Atrio sales team will be applied at the time of sale.
For any questions about furniture pieces, please contact the Atrio team at hello@shopatrio.com
Returns
Please initiate your return request by emailing hello@shopatrio.com. All returns or exchanges must be received within 15 days of the original order and accompanied by the original invoice. We are unable to offer refunds for returned items and will issue a store credit once returned items are received. Returned merchandise must be in new condition, in its original packaging, and include the original packing slip. Customers are responsible for any return shipping costs incurred.
All custom furniture, vintage furniture, fine art, food and pantry, personal care/apothecary, and sale items are non-refundable and therefore considered final sale.
All sales through our storefront on 1stDibs are non-refundable and considered final sale. You may cancel your order within 24 hours at no charge in accordance with 1stDibs' cancelation policy.
How can I check the status of my order?
Can I modify, add items, or cancel my order after it’s been placed?
To modify or cancel your order, please email hello@shopatrio.com including your order number and modifications/reason for cancellation with 24 hours of placing your order. Our team will assist in determining if the modification or cancelation request is possible.
If you’d like to add items to your order, please place a new order and let us know you’d like both orders to be shipped together by sending an email to hello@shopatrio.com. Please include both order numbers and we will do our best to ship all items together.
How fast will my order ship?
Do you have a faster service available?
Can orders be shipped outside the US?
Do you offer in-store pickup?
Can I order vintage furniture on your website?
Do you offer local delivery?
Do you offer gift cards?
Do you offer trade discounts?
Contact us